Privacy Policy — Orixo Luxe
Learn how Orixo Luxe collects, uses, and safeguards your personal data under Meta Developer & E-Commerce standards.
1. Overview & Commitment to Privacy
Welcome to Orixo Luxe (https://orixoluxe.com). We specialize in curated premium luxury watches, jewelry, and lifestyle accessories. Your personal privacy and digital security are fundamental to our relationship with you. This Privacy Policy details how we collect, process, protect, and manage your information in strict compliance with Meta Developer Policies, Bangladesh E-Commerce Guidelines, and International Data Protection Standards.
2. Information We Collect
When you visit our website, place an order, or interact with our live support, we collect necessary information:
• Identity & Delivery Details: Customer full name, complete delivery address, contact phone number, and email address.
• Order & Transaction History: Product items selected, order totals, courier tracking IDs, and payment preferences (Cash on Delivery / Verified Gateway).
• Technical & Browsing Data: IP address, device type, screen resolution, operating system, and session preferences through security cookies.
• Identity & Delivery Details: Customer full name, complete delivery address, contact phone number, and email address.
• Order & Transaction History: Product items selected, order totals, courier tracking IDs, and payment preferences (Cash on Delivery / Verified Gateway).
• Technical & Browsing Data: IP address, device type, screen resolution, operating system, and session preferences through security cookies.
3. How We Use Your Information
Your collected data is utilized exclusively for genuine store operations:
• Order Execution: Verifying, packing, dispatching, and successfully delivering your luxury items.
• Real-Time Notifications: Sending automated SMS and Email updates regarding order confirmation, dispatch, and courier delivery OTPs.
• Customer Assistance: Providing fast resolution through our live chat system, WhatsApp (+8801577710405), and phone support.
• Security & Verification: Detecting and preventing fraudulent, suspicious, or duplicate orders.
• Order Execution: Verifying, packing, dispatching, and successfully delivering your luxury items.
• Real-Time Notifications: Sending automated SMS and Email updates regarding order confirmation, dispatch, and courier delivery OTPs.
• Customer Assistance: Providing fast resolution through our live chat system, WhatsApp (+8801577710405), and phone support.
• Security & Verification: Detecting and preventing fraudulent, suspicious, or duplicate orders.
4. Facebook, Meta Platform & Marketing Tools
Orixo Luxe integrates with Meta Platforms (Facebook Pixel, Conversions API, and Facebook Messenger/Shop) to understand consumer interests and provide relevant product suggestions.
• Meta Compliance: We adhere fully to Meta's Commercial Terms and Platform Data Protection Rules.
• Strict Non-Disclosure: We do NOT sell, rent, or trade your contact numbers, personal data, or order details to any third-party advertisers.
• Logistics Sharing: Information is strictly shared only with verified courier partners solely for product delivery.
• Meta Compliance: We adhere fully to Meta's Commercial Terms and Platform Data Protection Rules.
• Strict Non-Disclosure: We do NOT sell, rent, or trade your contact numbers, personal data, or order details to any third-party advertisers.
• Logistics Sharing: Information is strictly shared only with verified courier partners solely for product delivery.
5. User Data Deletion Request (Facebook App Review Compliant)
In accordance with Meta Platform Rules and GDPR standards, you retain complete authority over your personal information. You can request permanent erasure of your account, contact records, and live chat history at any time.
How to Submit a Data Deletion Request:
1. Email us at official.orixoluxe@gmail.com with the subject line 'Data Deletion Request'.
2. Or send a WhatsApp message to +8801577710405 stating your registered mobile number.
3. Upon verifying identity, your data will be permanently wiped from our active databases and chat servers within 48 to 72 hours.
How to Submit a Data Deletion Request:
1. Email us at official.orixoluxe@gmail.com with the subject line 'Data Deletion Request'.
2. Or send a WhatsApp message to +8801577710405 stating your registered mobile number.
3. Upon verifying identity, your data will be permanently wiped from our active databases and chat servers within 48 to 72 hours.
6. Cookies & Tracking Preferences
We use essential session cookies to remember your shopping cart items, selected language (Bangla / English), and dark luxury interface preferences. You can disable cookies in your browser settings at any time.
7. Official Contact & Legal Inquiries
For any inquiries, feedback, or privacy-related requests, please contact our official team:
• Brand: Orixo Luxe
• Support Email: official.orixoluxe@gmail.com
• Helpline & WhatsApp: +8801577710405
• Office Address: Dhaka, Bangladesh
• Official Website: https://orixoluxe.com
• Facebook: https://www.facebook.com/orixoluxe
• Instagram: https://www.instagram.com/orixoluxe
• Brand: Orixo Luxe
• Support Email: official.orixoluxe@gmail.com
• Helpline & WhatsApp: +8801577710405
• Office Address: Dhaka, Bangladesh
• Official Website: https://orixoluxe.com
• Facebook: https://www.facebook.com/orixoluxe
• Instagram: https://www.instagram.com/orixoluxe